Privacy

Part 1: Personal information and privacy

1. Introduction

  1. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

  2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information

2.1. We may collect, store and use the following kinds of personal information:

  1. information about your computer and about your visits to and use of this website (including your IP address, approximate geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

  2. information that you provide to us when registering with our website;

  3. information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website;

  4. information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication); and

  5. any other personal information that you choose to send to us.

2.2. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

3. Using your personal information

3.1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2. We may use your personal information to:

  1. administer our website and business;

  2. personalise our website for you;

  3. enable your use of the services available on our website;

  4. send you goods purchased through our website;

  5. supply to you services purchased through our website;

  6. send statements, invoices and payment reminders to you, and collect payments from you;

  7. send you non-marketing commercial communications;

  8. send you email notifications that you have specifically requested;

  9. deal with enquiries and complaints made by or about you relating to our website; and

  10. keep our website secure and prevent fraud.

3.3. We will never supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4. Disclosing personal information

4.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3. We may disclose your personal information:

  1. to the extent that we are required to do so by law;

  2. in connection with any ongoing or prospective legal proceedings;

  3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4.4. Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2. You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining personal information

6.1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3. Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data to the extent that we are required to do so by law.

7. Security of your personal information

7.1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2. We will store all the personal information you provide on our secure (password-and firewall-protected) servers.

7.3. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.4. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

8.1. We may update this policy from time to time by publishing a new version on our website.

8.2. You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Third party websites

9.1. Our website includes hyperlinks to, and details of, third party websites.

9.2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Updating information

10.1. Please let us know if the personal information that we hold about you needs to be corrected or updated.

Part 2: Cookies

1. About cookies

1.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2. Cookies may be either 'persistent' cookies or 'session' cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

1.4. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

2. Our cookies

2.1. We use both session and persistent cookies on our website.

2.2. The the purposes for which we use cookies are set out below:

(a) We use one cookie to recognise a computer when a user visits the website, track users as they navigate the website, improve the website's usability, analyse the use of the website, administer the website, personalise the website for each user and store temporary information about your details and inputs on the website.

(b) We use three other cookies, two for our page template design, and one to run the feedback pop-up window.

3. Analytics cookies

3.1. We use Google Analytics to analyse the use of our website.

3.2. Our analytics service provider generates statistical and other information about website use by means of cookies.

3.3. The information generated relating to our website is used to create reports about the use of our website.

3.4. Our analytics service provider's privacy policy is available at google.com/policies/privacy

4. Blocking cookies

4.1. Most browsers allow you to refuse to accept cookies.

4.2. Blocking all cookies will have a negative impact upon the usability of many websites.

4.3. If you block cookies, you will not be able to use all the features on our website.

5. Deleting cookies

5.1. You can delete cookies already stored on your computer.

5.2. Deleting cookies will have a negative impact on the usability of many websites.

Part 3: Our details

1. Data protection registration

1.1. We are registered as a data controller with the UK Information Commissioner's Office.

1.2. Our data protection registration number is ZA110884.

2. Our details

2.1. This website is owned and operated by Vivedia Limited.

2.2. We are registered in England and Wales under registration number 05750459.

2.3. Our principal place of business is at

Unit 29,
President Buildings,
Savile Street East,
Sheffield,
S4 7UQ

2.4. You can contact us by writing to the business address given above or by using our website contact form.